Ways to maintain a healthy client-lawyer relationship
Lawyer-mediator RAJAN CHETTIAR advises on the importance of a healthy client-lawyer relationship.
After specialising in family law for over eight years, I’m constantly reminded of the vital role a lawyer plays in a client’s divorce proceedings. You and your family lawyer quickly build rapport and establish a personal relationship and this is why it’s important to choose a knowledgeable, competent and compassionate lawyer who understands you and your case. A typical professional relationship should take into account the following:Lawyer’s duties:
• Understands and addresses your concerns
• Be a confidante, counsellor and friend
• Provide support, especially when you’re vulnerable
• Show patience, empathy and compassion
• Treat your problems with sincerity and sensitivity
• Give sound advice and act professionally
• Clearly explain the pros and cons of all legal instructions
Client’s duties:
• Outline your objectives and desired outcome
• Trust in your lawyer’s advice and good intentions
• Clarify any doubts and understand legal advice being given
• Allow space and time for your lawyer to develop your case
• Recognise the value of the legal services and don’t attempt to obtain a discount.
• Don’t impose your negative emotions on your lawyer.
• Listen to your lawyer, not your friends and relatives.
Divorce proceedings are usually stressful and emotional.You will experience apprehension, worry and fear – some real, others perceived. This is why trusting your lawyer’s experience is paramount. More often than not, fears will be fuelled by ad-hoc comments from family and friends who may or may not have experienced similar scenarios. As no two cases are the same it’s best to take heed and listen to an expert.
An experienced lawyer will also be able to handle extreme behaviour or bullish tactics from your spouse and provide reassurance if you become impatient over the inevitability of slow court proceedings. So, in essence a healthy client-lawyer relationship is one which allows both parties to work on the case effectively and efficiently while respecting each other’s space, boundaries, wisdom and professionalism.
Rajan Chettiar
Commissioner for Oaths, Mediator LLB (Honours), Barrister-at-law (Middle Temple), UK
